Trustly Casino

Cookie Policy

This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit and interact with our website. By continuing to use our services, you acknowledge that you understand how we use these technologies to enhance your gaming experience, maintain platform security, and comply with regulatory requirements applicable to online gambling operations in Great Britain.

What Are Cookies

Cookies are small text files that are stored on your device when you visit our gaming platform. These files contain information that helps us recognize your browser, remember your preferences, and provide you with a personalized gambling experience. Our online casino uses various types of cookies to ensure smooth gameplay, secure transactions, and compliance with UK gambling regulations.

Similar technologies we employ include web beacons, pixel tags, and local storage objects. These tools work alongside cookies to collect information about how you interact with our slot games, table games, and other casino services. We use this data to improve our platform's performance, detect fraudulent activities, and ensure responsible gambling practices.

When you first visit our website, you will see a cookie banner that allows you to accept or customize your cookie preferences. This banner complies with UK data protection laws and gives you control over which types of cookies we can use during your gaming sessions.

Types of Cookies We Use

Our online casino platform utilizes different categories of cookies, each serving specific purposes to enhance your gaming experience and ensure platform security. The following table outlines the various types of cookies we deploy:

Cookie TypePurposeDuration
Essential CookiesEnable basic website functionality, user authentication, and secure payment processing for casino transactionsSession or up to 1 year
Performance CookiesMonitor website performance, game loading times, and identify technical issues affecting gameplayUp to 2 years
Functional CookiesRemember your gaming preferences, language settings, and previously played gamesUp to 1 year
Analytics CookiesAnalyze user behavior, popular games, and betting patterns to improve our servicesUp to 2 years
Marketing CookiesDeliver targeted promotions, bonus offers, and advertisements based on your gaming interestsUp to 1 year

We also use session cookies that expire when you close your browser and persistent cookies that remain on your device for specified periods. Our gaming platform requires certain essential cookies to function properly, while other cookie types can be disabled through your browser settings or our cookie preference center.

How We Use Cookie Information

The information collected through cookies serves multiple purposes on our gambling platform. We use this data to authenticate your identity, maintain your login sessions, and protect your account from unauthorized access. Cookie data also helps us process your deposits and withdrawals securely while complying with anti-money laundering regulations.

Our analytics cookies provide insights into which games are most popular, how long players typically engage with different slot machines, and which features enhance the overall gaming experience. This information guides our decisions about new game additions, platform improvements, and bonus offer customization.

We utilize cookies to implement responsible gambling measures, including:

  • Tracking your gaming session duration and betting amounts
  • Monitoring patterns that might indicate problem gambling behavior
  • Enforcing deposit limits and cooling-off periods you have set
  • Providing relevant resources and support tools when needed
  • Ensuring compliance with self-exclusion requests and account restrictions

Marketing cookies help us personalize promotional offers based on your gaming preferences and activity history. We may use this information to send you targeted emails about new slot releases, casino tournaments, or bonus opportunities that align with your interests.

Third-Party Cookies

Our online casino platform integrates with various third-party service providers who may also place cookies on your device. These partners include payment processors, game developers, customer support platforms, and analytics services. Each third party has its own privacy policy governing how they use cookie data.

Game developers whose slot machines and table games appear on our platform may use cookies to enhance gameplay, track game performance, and provide progressive jackpot functionality. Payment service providers use cookies to facilitate secure transactions and prevent fraudulent activities.

We work with affiliate partners and marketing networks that may place cookies to track referrals and measure the effectiveness of promotional campaigns. These cookies help us understand which marketing channels drive player acquisition and engagement.

Customer support tools use cookies to maintain conversation history and provide personalized assistance when you contact our help team. Analytics partners employ cookies to generate reports about website traffic, user demographics, and gaming trends while maintaining anonymity.

We carefully vet all third-party partners to ensure they maintain appropriate data protection standards and comply with applicable regulations. However, we recommend reviewing their individual privacy policies to understand how they handle your information.

Managing Your Cookie Preferences

You have several options for controlling how cookies are used during your visits to our gaming platform. Our cookie preference center allows you to accept all cookies, reject non-essential cookies, or customize your choices by category. You can access these settings through the cookie banner that appears on your first visit or through links in our website footer.

Most web browsers provide built-in controls for managing cookies. You can configure your browser to block all cookies, accept only first-party cookies, or receive notifications before cookies are stored. The following instructions outline how to manage cookies in popular browsers:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data
  • Internet Explorer: Tools > Internet Options > Privacy tab

Please note that disabling essential cookies may impact your ability to access certain features of our casino platform, including account login, game functionality, and payment processing. We recommend keeping essential cookies enabled to ensure optimal gaming experience.

If you choose to block analytics or marketing cookies, you may still receive promotional offers, but they may be less relevant to your gaming preferences. You can also opt out of targeted advertising through industry opt-out tools and email unsubscribe links.

Updates and Contact Information

We may update this Cookie Policy periodically to reflect changes in our technology, legal requirements, or business practices. When significant changes occur, we will notify you through prominent website notices or direct communication. We encourage you to review this policy regularly to stay informed about how we use cookies.

The effective date of this policy and any subsequent updates will be clearly indicated at the top of this page. Continued use of our gaming platform after policy updates constitutes acceptance of the revised terms.

If you have questions about our cookie practices, need assistance with your privacy settings, or want to exercise your data protection rights, please contact our support team. We are committed to addressing your concerns and helping you understand how we protect your privacy while providing an exceptional online gambling experience.

For complaints or concerns about our data handling practices that cannot be resolved through direct contact, you may also reach out to the Information Commissioner's Office, the UK's independent data protection authority.

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Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.